Refund policy

Last updated: 13 February 2025

Free plan

The Free plan is free of charge. There is nothing to refund. You can stop using the Service at any time.

Trying Pro (early access)

FieldQuote is free to try while we gather early feedback. When you choose to upgrade to Pro, subscription fees are charged through Stripe and take effect immediately for the billing period you select (monthly or annual). You can manage or cancel billing any time in Settings → Billing.

Cancellation

You may cancel your Pro subscription at any time from your account (Settings → Billing) or via the Stripe customer portal we link to. Cancellation stops future charges. You keep access until the end of the current billing period you have already paid for. We do not offer automatic refunds for the unused portion of that period once you have cancelled (see Prorations below for exceptions).

Prorations and refunds

Subscription fees are charged in advance (monthly or annually) through Stripe. Our default policy is no refund for the current period once it has started. In specific circumstances—for example duplicate charges, or charges made in error—we may issue a full or partial refund or credit. If you believe you have been charged in error, contact us at support@fieldquote.app with your account email and the charge details. Refunds, when we agree them, are processed via Stripe and typically appear within 5–10 business days depending on your bank or card issuer.

Customer payments (deposits and balances)

Payments your customers make to you (deposits and balance payments) are processed by Stripe on your behalf. Disputes and refunds for those transactions are between you and your customer and are handled via your Stripe account and Stripe’s dispute/refund processes. We do not hold or refund customer funds.

Contact

For refund or billing questions, contact FieldQuote at support@fieldquote.app, or use our Support page.