Support

How to contact us

Email: support@fieldquote.app

Include your account email for account or billing issues so we can look up your details quickly.

Expected response times

We aim to respond within 24–48 hours on weekdays (UK working days). Urgent issues—such as payment failures or loss of account access—are prioritised and we will respond as soon as we can, typically within one business day.

Common topics

• Sign in

  Magic links, expired links, spam folder, wrong email, and switching devices.

• Quotes

  Create and edit quotes, send link or PDF, and how acceptance works.

• Payments

  Deposits, balance payments, Stripe, and what your customer sees.

• Refunds

  How refunds work, cancellations, access after cancel, and records.

• Privacy

  What data we store, who can see it, retention, and the full privacy policy.

Billing and subscription issues

To update payment method, cancel, or view invoices, use Settings → Billing in the app (or the Stripe customer portal we link to). For duplicate charges, failed payments, or questions about your subscription, email us at support@fieldquote.app with your account email and a short description. See our Refund policy for cancellation and refund rules.

How to report bugs

If something isn’t working as expected, email support@fieldquote.app and include:

• Your account email
• What you were trying to do (steps to reproduce)
• What you expected vs what actually happened
• Browser and device (e.g. Chrome on Windows, Safari on iPhone) and whether it’s reproducible every time

Screenshots or short screen recordings help us fix issues faster.