Refunds
If you need to refund a customer or cancel your subscription, here’s how it works. We also explain what happens to your account and data after you cancel, and where to find records.
Quick fixes
- Refunds for customer payments (deposits/balance) are processed via Stripe; you can issue refunds from your Stripe dashboard or contact us.
- To cancel your subscription, use Settings → Billing in the app and follow the cancellation flow (or the Stripe customer portal link).
- After you cancel, you may still have access until the end of the current billing period; then access to the app is removed.
- We retain records as described in our Refund policy and Privacy policy; you can request a copy of your data by emailing support.
- For the full rules on refunds and cancellations, see our Refund policy.
Step-by-step
- To refund a customer payment: go to your Stripe dashboard (or use the link from Settings → Billing), find the payment, and issue a refund there. If you need us to help, email support with the job and payment details.
- To cancel your subscription: open FieldQuote → Settings → Billing, and use “Cancel” or the link to the Stripe customer portal to cancel the subscription.
- After cancellation, you can still sign in until the end of the paid period to export or download any data you need.
- For a copy of your data or invoices, email support with your account email; we’ll respond with how to obtain records in line with our policies.
Still stuck?
Email us at support@fieldquote.app with your account email and what you were trying to do. We aim to respond within 24–48 hours on weekdays.