Payments
FieldQuote uses Stripe for deposits and balance payments. You set a deposit (or balance) amount; your customer receives a secure payment link. Here is how it works and what to do if a payment fails or does not show up.
Quick fixes
- Deposit and balance links are sent from the job or quote flow after the customer accepts (if you have enabled payments).
- Payments are processed by Stripe; your customer pays on a Stripe-hosted page (secure and PCI-compliant).
- Your customer does not need a FieldQuote account; they just open the link and pay with card.
- If a payment fails, the customer will see an error from Stripe; they can try again or use another card.
- Payments usually show in your dashboard within a few minutes; if not, check Settings then Billing and your Stripe dashboard.
Step-by-step
- Enable payments in Settings (e.g. Stripe Connect) if you have not already; follow the prompts to connect your account.
- When creating or editing a quote, set a deposit amount if you want one; after the customer accepts, you can send the deposit link.
- Send the payment link to your customer (they receive it via the quote flow or you can copy the link from the job).
- Your customer opens the link, enters card details on Stripe’s page, and completes the payment.
- You will see the payment status in the job; for balance payments, send the balance link when the work is done (or as agreed).
Still stuck?
Email us at support@fieldquote.app with your account email and what you were trying to do. We aim to respond within 24–48 hours on weekdays.